Got a question? We have got you covered. Below you will find answers to the most common questions about our products, ingredients, shipping and returns.
If you cannot find what you are looking for, reach out to us directly at lushlipbalm@outlook.com.au and we will get back to you as soon as possible.
Lush Lip Balm is formulated with skincare-grade ingredients including Squalane, Shea Butter, Vitamin E and Palmitoyl Tripeptide-1. The full ingredient list is available on each individual product page.
Yes. Every Lush Lip Balm product is 100% vegan and cruelty-free certified. We do not test on animals and never will.
Most lip balms rely on heavy waxes that sit on the surface and leave a sticky residue. Our formula uses lightweight emollients like Squalane and Coco-Caprylate that absorb properly and nourish from within, which is why the finish feels smooth and comfortable rather than heavy or tacky.
Our formula contains Ethylhexyl Methoxycinnamate, a UV filter that provides a layer of protection for your lips from sun exposure. It is not a rated SPF product but it does offer meaningful UV protection as part of the formula.
Each tube contains 10ml of product. It is compact, lightweight and carry-on approved for travel.
Yes. The lightweight, non-sticky formula makes it a great base under lipstick or a comfortable wear on its own. It will not interfere with colour products worn on top.
Lush Lip Balm is currently available in five flavours: Mocha Kiss, Cherry Bloom, Chrystal Clear, Vanilla Sky and Watermelon Chic. Each one shares the same nourishing formula with its own unique character.
We ship Australia-wide. Standard shipping is $10 and takes 3 to 8 business days. Express shipping is $15 and takes 1 to 4 business days. Orders over $60 qualify for free standard shipping.
Please allow 1 to 2 business days for processing and dispatch. From there, standard delivery takes 3 to 8 business days and express takes 1 to 4 business days.
Yes. Once your order has been dispatched you will receive a confirmation email with your tracking details.
At this stage we ship within Australia only. International shipping may be available in the future so keep an eye on our updates.
We accept returns within 30 days of shipment on full priced, unopened items. For hygiene reasons we are unable to accept returns on any lip balm that has been opened or used.
We offer exchanges and store credits on eligible items. We do not offer refunds for change of mind. If your item arrives damaged or faulty please contact us and we will make it right.
Please contact us at lushlipbalm@outlook.com.au with your order number, a description of the issue and photos where possible. We will get back to you as quickly as possible and arrange a replacement or resolution.
Contact us at lushlipbalm@outlook.com.au with your order number and reason for return before sending anything back. We will guide you through the next steps from there.
For full details visit our Returns, Refunds and Exchanges page.
You can reach us at lushlipbalm@outlook.com.au. We do our best to respond to all enquiries as quickly as possible.
We are an Australian brand, shipping from Australia to customers across the country.
Not at this stage, but they are coming. Stay tuned.
Contact us at lushlipbalm@outlook.com.au with your order number and reason for return before sending anything back. We will guide you through the next steps from there.
For full details visit our Returns, Refunds and Exchanges page.